Bookstore Help / FAQs

Thank you for visiting the BSRA's online Bookstore. We have a long history of mail-order publications sales, and are pleased to expand this operation to our website.

While we have worked to make our online ordering process as easy and seamless as possible, we would like to outline a few key items regarding the operation and policies of our store, as well as answer a few "Frequently Asked Questions." If you have any additional questions or need further assistance, please email us and we would be glad to help!

ONLINE ORDERING & PAYING BY CREDIT CARD OR PAYPAL
Our online bookstore accepts major Credit Cards, as well as PayPal. Payments for all online orders are processed via PayPal. Please click here for more information on PayPal's policies. We can not currently accept Google Checkout or any other online payment tool.

ORDERING BY MAIL & PAYING BY CHECK OR MONEY ORDER
We continue to offer mail order sales. If you would like to place an order using a check or money order, please click here to visit our mail order page, where you can download an order form.

INTERNATIONAL ORDERS 
At this time, our website cannot accept orders from outside the United States.
If you reside outside of the United States and would like to place an order, please email us with the items you'd like to purchase, and we will provide you with a shipping quote. You can then either mail us a money order or check, or we can send you a direct PayPal invoice for payment by credit card or PayPal account.

PRICING
Prices in our print catalogues and online store are quoted in US Dollars and are subject to change without notice. Prices listed in our print catalogues are considered "current" until the subsequent catalog is issued. Prices listed in our online bookstore represent current pricing of all items at the time of your visit.

Please note that we do not honor pricing or item availability from catalogs older than our current edition. Please consult our online store for our most up-to-date pricing and item availability.

COUPON CODES
We may offer a coupon code for redemption in our online store. Such codes are valid exclusively in our online store, and do not apply to our mail order catalogues.

STORE CREDITS
If you have been issued a store credit via US Mail, please redeem your credit by mail. We are not able to accept printed store credits in our online store. Likewise, electronic store credits are not yet redeemable by US Mail.

MEMBERSHIPS & RENEWALS
At this time, we can not process new or renewal memberships/subscriptions online. We are working to bring this part of our Association "online" in the very near future. Please click here for more information on memberships and subscriptions.

AVAILABILITY & ORDER FULFILLMENT
All mail and online orders are fulfilled in the order in which they have been received. Our warehouse volunteer works once or twice per week, at which point orders are processed and shipped.

In the event an item you ordered has become out of stock, we will make every effort to re-order the item and ship it to you in a timely manner. If we anticipate an extended delay (more than 1-2 weeks) or is no longer available to us, we will notify you and provide you with alternate options, including store credit or a refund in the form of original payment.

CLEARANCE & LIMITED SUPPLY ITEMS
All items labeled "Clearance" or "Limited Supply", as well as all Calendars, are in limited supply. Once we have exhausted our supply, the item will not be re-ordered. All orders are fulfilled on a "first come, first served" basis. In the event an item you ordered is no longer available, we will notify you and provide you with alternate options, including store credit or a refundin the form of original payment.

SHIPPING RATES & METHODS
All of our retail orders are shipped via US Postal Service. We offer two levels of shipping: Media Mail and Priority Mail. Media Mail shipments typically take 2-8 days, from time of shipment. Priority Mail shipments typically take 2-3 days from time of shipment. Please bear in mind that our volunteer fulfills orders on a weekly basis, so your order may take 1-2 weeks additional processing time.

RETURNS
Defective and damaged items may be returned within 30 days for a replacement copy of the same item. If the item is no longer available from us, a store credit or refund will be issued. "Clearance" and "Sale" items are Final Sale and may not be returned unless they are defective or damaged. All other items may be returned within 30 days for a store credit only, if they are still in new condition. (To be eligible for return, any shrink-wrapping must be intact.) For defective or damaged items, we will reimburse return postage costs via Media Mail only. For other items, return postage costs are the responsibility of the customer. Please e-mail us to initiate the return or exchange process.

MAILING LIST
Customers who have placed an order with us, by mail or online, are automatically added to our retail mailing list and receive our bi-monthly, 4-page print catalogs. We do not share our mailing lists with any other groups or organizations. To remove yourself from our list, please email us.

HOBBY SHOW / IN-PERSON PRICING
The BSRA regularly attends hobby and trade shows, as well as offers items for sale at our monthly meetings. The sale and clearance pricing, and the item selections, at these tables are specific to the event and do not apply to our mail order or online stores.

HOBBY SHOW PAYMENT PROCESSING
Our hobby/trade show booths and monthly meetings utilize Square for credit card processing on location. To learn more about Square, please click here.

WHOLESALE & QUANTITY ORDERS
Please click here for wholesale information.